Prisoner
Ombudsman and Staff
Principal Administrative Officer
David McCall
Senior Investigator
Paul Bullick
Personal Secretary
Sharon Hetherington/ Linda McIlwrath
Investigators
Michael Hillis
Geraldine Lennon
Karen McAfee
Office Manager
Pat McKinney
Caseworker
Kevin McQuillan
Complaint Team
The team has three main functions:
1. To handle the transition of complaints received by the Prisoner
Ombudsman's office. The team acknowledges the complaint and will liaise
with the NIPS to gather appropriate information to assist with deciding
whether it is eligible and notifies the complainant. Ineligible
complaints are closed and eligible complaints are passed on to
investigators.
2. To investigate all deaths in Prison Service Custody.
3. To take follow up action to ensure a timely response to those
complaints where recommendations have been made and so that any action
required to implement the recommendation is taken.
4. To provide secretariat services for the Independent Monitoring Boards
(IMB) and the Council of Independent Monitoring Boards (NI) (CIMB).
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