In the year April 08 to March 09 the Prisoner Ombudsman’s Office dealt with 138 eligible complaints, handled 199 ineligible complaints, and dealt with 165 advice calls from prisoners.
Just over 41% of complaints were resolved through local resolution, in 28% of the cases complaints were upheld with recommendations made in each, and just over 31% were not upheld.
In the first six months of this year, April to September 09, the Office has received 73 eligible complaints, 160 ineligible complaints and 93 advice calls.
